Though this isn't the keyaspect in order to recognize a reliable cloud hosting provider from a bad one and a reseller from a real provider, the option to call and talk with a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to reach somebody every time you need support. The phone support for website hosting services may vary from basic to expert, which means that the problems which can be resolved with a phone call vary based on the particular company. Usually, these matters are simpler and include billing or 1st level tech issues as more difficult problems often require a support ticket where both you and the system administrators can track what's going on with a given issue. However, having the option to phone call your supplier will save you considerable time and efforts for the multitude of small things that may eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
Since we have live phone support 14 hrs a day, you will be able to contact us and consult with one of our customer support agents to get more info about any of the Linux cloud hosting packages
that we provide and make sure that our servers match the system requirements for your sites before purchasing anything. For your benefit, we now have phone numbers on three different continents and you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you will be able to call us about general and billing issues, and about some tech issues. If the trouble is strictly technical or it requires longer time to analyze, you should use our ticketing system, that will enable both you and our technical support team to keep track of the info supplied by either side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server
packages that we provide. Whether you'd like to know more about our packages, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated problems could require a ticket in order to give time to our tech support team to investigate, we will assist you with a lot of tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United States, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we also have a global number where you're able to get in touch with us.