Should you ever experience a problem with your site and be incapable of coping with it, ask the respective hosting company’s tech support team to help you bring the website back online. A timely resolution would be best, but lots of hosting companies respond within twenty four hours or even more, all the more so if you are working with a reseller. Even if your problem can be easily fixed, your website may not work satisfactorily or it may not be available at all for a lengthy stretch of time, so you may lose prospective customers because it’s quite unlikely that anybody would eagerly come back to a website that’s out of order. With that being said, you should make certain not only that you can touch base with your web hosting company, but also that they can reply and help you in a well-timed fashion. If a software application update doesn’t go smoothly or if you delete something unintendedly, for example, the website should be fixed promptly so as to prevent elongated downtime.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any customer support ticket that you submit or any e-mail that you send is just 60 minutes, even in case you contact us during weekends and national holidays. Irrespective of the nature of your inquiry or problem, we’ll lend you a helping hand straight away and will give you the necessary info to sort out any problem with your websites. The real reaction time commonly doesn’t surpass fifteen to twenty minutes, which is the reason why you can just forget about waiting for hours and hours to get an issue solved or what’s even worse – waiting around a whole day only to obtain a response that more info is needed whilst nothing is resolved. We’ll assist you in a timely manner purely because we know exactly how expensive time can be in the dynamic digital world. The one-hour reply guarantee is valid for any billing or technical question that you might have concerning our Linux cloud hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take advantage of our speedy support services. You’ll get an answer to any trouble ticket posted through the web hosting Control Panel or email sent to our tech and customer support staff in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. It often takes far less time to examine and fix a problem. We will provide you with more information in case the solution entails something that needs to be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be exactly the same and considering that our support staff is on duty 365 days a year, you will get quick assistance for any technical, billing or general issue irrespective of the hour.