Lots of individuals who start using their 1st web hosting account, or change companies, normally have enquiries concerning how specific tasks are performed or bump into predicaments when setting up different things such as emails, site settings, and so on. This is why, a lot of web hosts have compiled documentation with popular questions and issues so as to help their customers receive info quickly and seamlessly. As a result, the client service team representatives can dedicate more time to actual problems that given customers may be experiencing, because the solution for the smaller things will already be available on the Internet and customers can handle them without contacting the support team. Having elaborate documentation is truly important, particularly for new customers without any experience whatsoever, because the hosting service involves an abundance of functions and lots of people can get confused about what action to take. A good information repository can both help you perform the things that you wish and learn how the hosting service works in general.
Extensive Online Documentation in Cloud Hosting
If you have purchased your first cloud hosting
package from our company or have transferred your site over to us, you will get familiar with our services and our in-house developed Hepsia hosting Control Panel in no time thanks to the fact that we have prepared an extensive web-based knowledge base where you can find all the information that you’ll ever need – both general info regarding the web hosting service as a whole and more concrete info about the separate features that you can use and the problems that you can face. The articles themselves are available in 2 locations. The whole article archive is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different features in each and every Control Panel section as well. You can acquaint yourself with how to do just about everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles offer in-depth guidelines, so you’ll never get disoriented because of an unclear text. Needless to say, in case you stumble upon a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can contact our support staff members 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting packages
come with exhaustive technical documentation where you will see info about all the functions that our created-developed Hepsia hosting Control Panel comes with, as well as solutions to different questions and obstacles that you might come across. All setup guides feature comprehensive descriptions, which suggests that you won’t have to worry about skipping something if you are intending to export a database, for instance. The troubleshooting articles include a variety of viable reasons for specific problems and the solution for each one of them, so in case you are unable to send emails even though you have the correct SMTP server settings, for example, you can quickly discover what the reason for this might be and recover the problem with a couple of mouse clicks in your email client. As Hepsia has quite a lot of features, you will be able to find relevant articles in each single section. If you desire to look through all help articles, you can use the Help menu, which is located in the top right-hand side of the Control Panel.