Being able to communicate with your cloud hosting provider any time you have any questions or encounter any issues is very important and how quickly they will reply and react can be essential, especially if your website is business-oriented, as longer downtime can often mean losing prospective customers. The support options are also an easy way to distinguish actual providers from resellers. The second usually reply just to e-mails or support tickets and you'll have to wait for a day or more in order to receive a response. In case the issue involves a couple of replies, you may end up losing several days to get a problem resolved. Using the services of a genuine and reputable website hosting supplier, you should be in a position to get in touch with the support team anytime and get a quick response whatever the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting packages
offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you are a current customer and you have any question or some issue, you're able to contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - several phone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any troubles that need additional time to research and take care of. In contrast to various other web hosting service providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, which means that regardless of what your trouble is, it will be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive well-timed help, particularly when your website is not functioning effectively for whatever reason. Our Linux semi-dedicated hosting packages
include 24/7 customer and technical support, so in case something comes up, you'll be able to use a number of methods to contact us - telephone line with a few local numbers globally, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic matters, so that if you do not have an account yet, for instance, you'll be able to receive more information regarding our services, or we will help you with less complex technical issues. The next two methods are for strictly tech troubles or everything which is more time-consuming due to the fact that it's much easier to track the dialogue between you and our technical support team. The warranted max answer time for them is just one hour, the regular one - 15-20 minutes, therefore you will not need to wait for a whole day so as to get support like you may need to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server
packages that we supply include 24/7 support via various methods of communication and with a 1-hour max response time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you will be able to phone one of the local numbers we have around the world or you could use our live chat service and speak with a live representative. For entirely technical matters which require assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email, since these channels are more appropriate to monitor a specific problem. The reply time for them rarely is more than 30 mins, therefore you can forget about having to wait for a whole day to get assistance. Our support service is available for any kind of server-related matters, as well as the pre-installed software. In the event that you need support for third-party applications, you may consider adding the Managed Services upgrade that we provide for all plans.