1 hour ticket response
Timeliness is our paramount duty and that is why we’ve got a team of well–trained support engineers who are prepared to offer a quick solution to any question that you might possibly have. Simply open your tech support ticket from your Control Panel and we will reply within 1 hour at the latest. Actually, we work hard and aim for a twenty–minute ticket response time.
A Top–Quality Customer Care Service
We have a team of web hosting support technicians who will be happy to respond to all your questions anytime you need assistance. Almost all our help desk support team representatives have several years of experience in the Linux cloud hosting packages sector, which means that you can always rely on prompt and exhaustive answers to your problems.
An Intuitive Help Center
Included in the Control Panel is an easy–to–navigate Help Center section, which offers you a variety of information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and web site administration articles, check out our how–to video tutorials or take a look at our F.A.Q. database.