A live chat is one of the several ways of communication provided by some web hosting providers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This way of communication is faster than a support ticket and it'll make it less likely to misspell or misunderstand something compared to a telephone call with an agent. In addition, when the problem that you have needs some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, as you would have to do when you call. You can also use a live chat support service free of cost as long as you have web accessibility even if your web hosting provider is based in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
As a part of the support services that we supply for all our Linux cloud hosting packages, you will find live chat support that is available 24/7, even on holidays. You can get in touch with us regardless of whether you already own an account or not, since we will support you with nearly anything, ranging from giving you common info on our solutions if you are not a client yet and you're considering to purchase one of the plans, to helping you with creating an e-mail account in an email client. Some problems are more technical and time-consuming, so you will have to employ the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with all our Linux semi-dedicated hosting packages, you can find the replies for any questions you have or have a lot of issues resolved quickly. Our chat service is online every day, thus you are able to speak with a representative even on holidays and weekends. In the event that you are unsure which package would be better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you are an active customer, you'll be able to get more details about account settings, billing issues and a variety of common technical problems you may experience, for example in case you can't install an email account in a client on your personal computer. Our live chat can save you lots of time no matter where you are or when you contact us.