There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It’s the easiest correspondence medium for several reasons. If no help desk staff representative is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy ‘n’ paste large bits of information without the need to worry about misprints, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the comments written by the other one. The drawback of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which suggests that if you need to supply information or to follow guidelines, you will have to use no less than two separate interfaces and this number can rise in case you desire to administer several domain names. Moreover, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud hosting packages isn’t separate from the hosting account. It’s an indivisible part of our all-in-one Hepsia Control Panel and you will be able to access it whenever you need with only several mouse clicks, without leaving your account. The ticketing system offers a quick-search box, which will help you track down the status of practically any support ticket that you’ve already opened, if necessary. Moreover, you can see knowledge base articles that belong to different problem categories, which you can select, so you can find out how to handle a particular problem before you actually post a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain timely assistance at any time and if our customer support team recommends that you should do something in your hosting account, you can do it straight away without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which suggests that you will not need a separate support platform to contact our help desk staff – you can do it on the spot if you encounter an obstacle. Opening a new ticket requires several clicks and tracking down an older one is just as easy. With our smart search option, you can swiftly find any ticket that you’ve sent in the past. You can open a ticket at any given time whatsoever as our client care staff representatives are available to you 24x7 and respond in less than 1 hour, even though it seldom takes that much to obtain support. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about having to sign in and out of two or more platforms to resolve a simple issue.