There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It’s the easiest correspondence medium for several reasons. If no help desk staff representative is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. On top of that, you can copy ‘n’ paste large bits of information without the need to worry about misprints, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the comments written by the other one. The drawback of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which suggests that if you need to supply information or to follow guidelines, you will have to use no less than two separate interfaces and this number can rise in case you desire to administer several domain names. Moreover, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.